The next wave of customer service that will separate a company from their competition is all about being convenient. In my recent interview with customer experience expert Shep Hyken, he shares six strategies for leveraging convenience as a powerful way to differentiate your organization in today’s competitive marketplace.
This interview is conducted by Dennis Snow
Following a rewarding 20-year career with Walt Disney World, Dennis Snow is now the CEO of Snow & Associates. As a customer service expert and keynote speaker, Dennis' focus is to help clients achieve "walk-through-fire" customer loyalty.
Transform and Optimize Your Business By Incorporating AI With AnswerDash
Looking for a way to maximize your convenience to improve your customer service? Look no further than AnswerDash.
AnswerDash’s predictive Q&A software is all about providing your customers with intuitive, personalized, and specific self-service answers to customers directly on the web page they are navigating - no static FAQ pages and no type-to-search. Improving the “Help UX” and the customer experience in this way not only reduces customer friction, but also allows your business to achieve a 30% - 50% reduction in support tickets and cost.
What is good for your customers is great for your business. Learn more at www.answerdash.com.