Self-service is growing and preferred today, especially among the younger generation. Millennials and anyone in their 30s and 40's would rather get a quick answer. Companies that offer self-service have a great advantage in this regard.
Your Self-Service 101: Three Things That Are Needed for Great Self-Service
Before you make the switch to self-service, you need to know what makes a good self-service experience. Here are three questions you should ask yourself while you make the switch to self-service. How efficient, dynamic and usable it is?
Why Zendesk Isn’t Enough and How to Make It More Powerful with Contextual Self-Service
Zendesk offers two primary tools. Firstly, customer support management tool that enables agents to track and respond to customer inquiries, usually over email. The second offering is their knowledge base, called their “Help Center.”. Both tools do not solve a problem i.e. great customer experience
5 Questions to Test Your Web Engagement Savvy
Websites need to use artificial intelligence to give customers an experience that meets their demands of personalization and instant responses.