Here is a distinct & detailed report shared by Martech Series on how fast & efficiently contact centers are benefiting from AI-powered self-service platforms.
CEO’s Guide to Growth through Customer Experience Alignment
Being a commender-in-chief of a business means nothing if the real boss - customer - is not happy at all. Learn here how to grow your business via exceptional customer experience, from the words of a successful CEO herself.
Your Customer Engagement Strategy Is Scaring Your Customers
According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.