Did you know that almost every business has the same first customer? It’s a fact. Although few entrepreneurs realize it, their first customer is their first employee, and this truth alone should make business leaders look at both sides of the customer service coin: External and internal customer service.

To understand AI’s impact on customer experience, in particular, we have conducted this worldwide, cross-sector research to explore how consumers perceive AI and which interactions they believe could be better delivered by humans, which by AI, and which by a mix of humans and AI.

Are you searching for that special "wow" effect in your CX? Use AI-powered self-service platform to get higher ticket deflection & increased sales conversions.