Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness

You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience

You should stop writing unnecessary help content for your knowledge base and follow a simple process: Start with Q&A. Make it easy for your customers to ask you new questions. Only answer what they ask. Publish the answers to those new questions as contextual Q&A for all future customers to see.