Everybody today knows about the remarkable benefits an AI-powered self-service platform & predictive Q&A do for CX. Learn how you can implement it properly.

Zendesk offers two primary tools. Firstly, customer support management tool that enables agents to track and respond to customer inquiries, usually over email. The second offering is their knowledge base, called their “Help Center.”. Both tools do not solve a problem i.e. great customer experience 

The questions that any website self-service technology should be judged by are How much is the solution used? Does it solve people’s problems? Does it cause people to achieve their original goals? For knowledge bases, the answers are usually: Hardly at all. No. And, no way.

When it comes to customer self-servicing, you need to definitely care about some major things (e.g. whether they are served with predictive Q&A).

Customer wants solution of their problem. So that they can easily get all the solutions for their queries without facing any problem. Business growth are depends on the customer satisfaction and and in customer happiness

You can have the greatest content in the world but if nobody ever uses it, that content might as well not exist. The painful truth is, if you’re like most websites or web apps, far far FAR fewer of your customers bother to click “Help” than you probably think. So you must work on customer experience

You should stop writing unnecessary help content for your knowledge base and follow a simple process: Start with Q&A. Make it easy for your customers to ask you new questions. Only answer what they ask. Publish the answers to those new questions as contextual Q&A for all future customers to see.

AnswerDash is a highly-utilized relevant contextual answer service that frees customer service teams to serve high-touch customers needing more of their time.

Professors can provide good service to company by giving their knowledge. The communication skills can also give good business opportunties and helps in leading the team to acheive the targeted goals using successful technologies. 

It's important to understand and embrace millennials as a powerful generation for future business success. So, adopt CX techniques which suits their needs.

You hope that when your customers have a question, they will go to your knowledge base, search, and find an answer but this doesn't work because the user experience is missing. 

Enable your visitors to help themselves on your site or app to provide the greatest possible value to your customers.

As both a technology professor and a tech entrepreneur, Jake Wobbrock, AnswerDash Founder, had the opportunity to reflect on how both endeavors compare.

AnswerDash Co-Founder, Mr. Jake Wobbrock, who is also a professor at the University of Washington Information School, has some advice for budding CEO's.

In desperately trying to gain customer traction, startups teach us three essential lessons about what’s crucial for crafting great customer experiences.

This insight will help you understand why a self-service approach to online support is more important than ever and shares the psychology of AnswerDash.

It is more important than ever to ensure citizens have great user experiences on government websites. Website self-service makes government sites be more responsive.

Self-service support is becoming even more critical for providing great online customer experiences.