This insight will help you understand why a self-service approach to online support is more important than ever and shares the psychology of AnswerDash.
How Customer Success has Changed Customer Support
For any business, particularly online businesses, your customer success strategy needs to be as dynamic as the rapidly changing needs of your customers.
Customer Service is Not the Same as Customer Success
One of the key reasons businesses lose about 15-20% of their customers is a mixup between customer service & success - both these are radically different.
THE DIGITAL JOURNEY: Make Your Website a Customer Success Destination
Proactively learn how your customers are using your web and mobile sites. You can’t make any real improvements until you understand what is and isn’t working today.
Customer Self-Service Software Shines Brightest in Summer
Because 10-20% fewer people are online during summer, you can push changes to your site, measure their effects, and determine what works best with minimal downside.
Helpful Government Websites Use Website Self-Service to Be More Responsive
It is more important than ever to ensure citizens have great user experiences on government websites. Website self-service makes government sites be more responsive.