AnswerDash is proud to be named Gartner's "Cool Vendor of 2015." We achieved this status by providing the best AI-powered self-service platform to businesses.

Your potential customers likely have far more questions about your website and content than you think they do.

Listening to customer feedback will help you create a better customer experience. Customer feedback can help you "pre-support" your customers.

Website self-service and live chat are often viewed as the same but they are two different approaches.

At AnswerDash, we have been hard at work studying how live chat works for the companies that use it as well as their website visitors.

For any business, particularly online businesses, your customer success strategy needs to be as dynamic as the rapidly changing needs of your customers.

One of the key reasons businesses lose about 15-20% of their customers is a mixup between customer service & success - both these are radically different.

Proactively learn how your customers are using your web and mobile sites. You can’t make any real improvements until you understand what is and isn’t working today.