Today, once a sale is closed, many marketers consider their job (mostly) done. However, in the developing digital age, customer experience does not stop at that stage; this is just the first stage to a much broader Customer Lifetime Value (CLV). Learn how AI can remarkably help your business carry on the customer experience like it is a continues real-time service.
Five Trends Shaping The Future Of Customer Experience In 2019
We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands.
5 Contact Center Tech Upgrades to Consider in 2019 - AnswerDash Mentioned in the Leading CX Tech
Jeremy Watkins of FCR highlights five such areas where he see significant gains for your contact center by upgrading in 2019 if you haven’t already. Know about them and get your business ahead of your competitors in CX industry right at the onset of the new year.