Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Here’s everything you need to know. 

Recent system-wide data shows that AnswerDash AI-powered self-service customer support deflected 43% of support tickets and 18% of live chats. The results indicate that AnswerDash is the #1 customer support industry leader in ticket deflection.

Here is a distinct & detailed report shared by Martech Series on how fast & efficiently contact centers are benefiting from AI-powered self-service platforms.

According to Gartner, 89% of companies compete based predominantly on customer experience, yet many companies are simply getting it wrong by overcomplicating the customer journey. Here are pointers to help you become more efficient and build loyal customers through a simplified customer engagement approach.

Acclaimed business author & the Chief Digital Evangelist of Salesforce Vala Afshar shares his credible views on the evolving trend of customer service sector in the Fourth Industrial Revolution.

Here are the four imperatives that customer service and support leaders must address for delivering digital customer service in 2019.

Business-to-business customers are people too. An obvious truism? Perhaps, but you wouldn’t know it from the digital customer experience in B2B markets.

We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands.

In this article, Giselle Abramovich of CMO.com will take a look at where retail stands today in its use of AI, with examples of companies that are reaping the benefits.

Brands are battling to provide superior experiences across channels to win over customers, but are too many focusing on the wrong metrics? Find out in this guest post if your business is ranking CX incorrectly.

Here we take a look at Solvvy and AnswerDash, comparing the two frontrunner’s head-to-head so you can find the best choice for your business today.

When you put content on your website, the whole point - or at least the hope - is that people are actually reading it and finding it relevant, useful, and interesting. Unfortunately, this is traditionally much easier said than done, since audience perception is difficult to gauge and, by extension, difficult to act upon. In this post, AnwerDash’s Customer Success Manager - Tyson Bundy - will tell us exactly how to craft content which is loved and read by your audience.

Optimizing customer experience can help in giving good business opportunities with for having good business opportunities. Fulfilling customer expectations is important for making good success in the business.

There is not 1, 2, or 3, but 7 concrete ways with which you can deliver an unbeaten customer experience & increase sales conversions effectively.

There is a symbiotic relationship between Artificial Intelligence and online shopping. It analyzes huge swathes of digital data and drawing insights from the patterns they recognize. They adopt tasks such as identifying pictures and recognizing a voice, and then they leverage speed and volume.

Companies are embracing more tech-savvy methods of communication like AnswerDash, allowing them to respond to customer instantly, 24 hours a day, 7 days a week.

If you want to stand out from your competition, you should consider a predictive self-service solution such as AnswerDash.

Improve your customer experience by encouraging unfiltered feedback from your customers