Millennials are the new "techie" generation & they demand new CX solutions as well (e. g. predictive Q&A). Get to know the type of CX which millennials like.
Woo Hoo - MOO is an ICMI Finalist for Best Use of Technology
MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine!
Pop Quiz: Do You Know These Top 10 Customer Support Facts?
Customer service organizations have to deliver effective and easy service in order to retain their customers. If organizations don't, customers will leave the brand and these emotions can get rapidly amplified in the world of social media and ultimately lead to brand erosion.