The customer experience would look very different in coming years. It would be all about chatbots (AI robots that interact with you through apps), Geofencing (receiving messages when you enter or exit a certain area), Omnichannel (consumers recognized as the same person across all shopping channels)
B2B Buyers Don't Want to Talk to You. They Want a Frictionless Self-Service Experience.
If you want to stand out from your competition, you should consider a predictive self-service solution such as AnswerDash.
5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
If you are struggling to convert your customer self-service into more Full-Service; here are 5 best ways you can do so & increase sales conversions.