“I’m excited to share that I’ve partnered with Oracle on a research study that takes a cross-generational look at customer preferences, behaviors, and expectations.” Jeanne Bliss shares her critical study on customer experience; a valuable asset for businesses.

Jeanne Bliss shares her 6 most important customer service lessons from numerous enterprise ventures.

The customer experience would look very different in coming years. It would be all about chatbots (AI robots that interact with you through apps), Geofencing (receiving messages when you enter or exit a certain area), Omnichannel (consumers recognized as the same person across all shopping channels)