MOO is a finalist for Best Use of Technology, presented to the contact center that most successfully leverages technology to improve the customer experience. MOO's technology happens to be the Answerdash's Predictive Q&A Engine! 

As the customer experience evolves, we’ll see customer service shifting from a cost-center to a profit center… with self-service leading the way!

These 4 indicators will definitely convince you whether a new customer support rep is really required or can a simple change in approach work.

PetHub, an online pet management platform, showed great progress in reducing customer service complains via AnswerDash's AI-powered self-service platform.

Do you want to cut the expensive & costly support queries & increase sales conversions with better CX? Get help from AI-powered self-service platform AnswerDash.

Nurturing relationships and positive experiences with customers have a significant impact on whether they choose to do business with you or not.

Millennials are projected to spend around $200 billion in online purchasing. So it is important to know the difference between myth & reality of the "Next Gen."

AnswerDash makes it easy to "bring forward" Support Center articles as self-service Q&A, that appear directly on pages where your customers have questions.

Knowledge can be enhanced by using contextual self-services for empowering customer for achieving the goals easily. It mainly requires to navigate within a desired path for supporting the customer with their answer. 

AnswerDash integrated with Zendesk and this has enabled customers to customize and build innovative customer success solutions. With this integration, you can automatically deliver AnswerDash questions as Zendesk tickets and you can also write an answer from any ticket within your Zendesk account

In new Era companies are taking new steps for giving seamless customer satisfaction for developing  good position in market and making tough competition for the competitors. Focusing on customer satisfaction is main point for any company.

Solving customer queries using self-service technology can help in solving customer queries easily. Helping customer to get all the answers and by investing in support to the valuable customers by using low resource and empowering the things

In order to enable self-service on your website here are 5 easy steps: Uncover if your website benefits from the run-time content. Identify what content on your site was helpful. Keep visitors on goal. Reduce the amount of work your visitors must do. Make it easy for your customers to escalate.

Customer service experience is the new definition of a successful business. Let's take a look at what updates will continue in 2015 & beyond for the CX.

Great customer experience can be unified with great customer service by using contextual self-service where users can get answers, right where they need them.

AnswerDash has integrated with Zendesk. AnswerDash for Zendesk makes it easy to automatically import Q&A from the Help Center articles and quickly turn any Zendesk ticket into AnswerDash contextual self-service Q&A. This integration automatically delivers new AnswerDash questions as a Zendesk ticket.

When a customer collides with a service tool, they often feel frustrated and defeated. There are two sole reasons behind that. Firstly, People blame themselves. Secondly, there is a drastic shift towards self-sufficiency.

New ennovations and discoveries can help in aquiring new business possibilities with making the growth of the business well. Also help customer is gaining confidence over the websites. Customer queries can easily solved and helped in growing business

By conducting a survey, AnswerDash found that people like to answer the questions on their own. 89% of the users said that Answerdash provided a helpful answer.